Maybank2u Privacy Policy — How We Protect Your Information
This document explains how the maybank2u platform collects, uses, stores, and protects the personal information of our users in Malaysia. Your privacy is our priority, and we are committed to handling your personal data responsibly and in compliance with applicable data protection laws.
Last updated: January 2026
Information We Collect From You
When you register or use the maybank2u platform, we collect several categories of information to ensure our services run properly and securely.
Account & Identity Information
This includes your full name, date of birth, email address, mobile number, and identity verification information required during registration or the identity verification (KYC) process. This information is used to verify your identity, comply with legal requirements, and provide secure account services.
Local Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect the bank account number, bank name, and e-wallet details you register with us. We do not store credit card details directly — all transactions are processed through secure, registered payment channels. Transaction records are retained for audit and legal compliance purposes.
Device & Browser Data
We collect technical information including IP address, device type, operating system, browser type, screen resolution, and time zone. This data is used to detect suspicious activity, optimise how the platform displays on your device, and resolve technical issues.
Usage & Behavioural Data
We record the pages you visit, games you play, bets you place, session duration, and navigation patterns within the platform. This data is analysed in aggregate to improve the user experience and deliver more relevant content.
How We Use Your Information
Maybank2u uses collected information solely for the following legitimate and stated purposes:
- Account management: Creating, verifying, and securely maintaining your user account.
- Transaction processing: Processing deposits, withdrawals, and bonus payments in Malaysian Ringgit (RM).
- Legal compliance: Meeting KYC requirements, anti-money laundering obligations, and applicable legal reporting requirements.
- Service communications: Sending account-related notifications, transaction confirmations, and important security updates.
- Platform improvements: Analysing usage patterns to improve platform functionality, speed, and overall experience.
- Fraud prevention: Detecting and preventing fraudulent activity, account misuse, and cybersecurity threats.
- Customer support: Processing enquiries, complaints, and support requests you submit to our support team.
We do not use your information for third-party marketing purposes without your explicit consent.
Data Storage, Security & Sharing
Data Storage Security
All personal data collected by maybank2u is stored on servers protected by SSL encryption and strict technical security measures. Access to your personal data is restricted to staff and systems that require it for legitimate service purposes. Data is retained for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations, after which it is securely deleted or anonymised.
Third-Party Sharing
Maybank2u does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited situations:
- Service providers: Payment processors, game providers, and technical infrastructure suppliers that require data access to deliver their services to us. All such third parties are bound by strict confidentiality agreements.
- Legal requirements: When required by law, court order, or direction from a legitimate authority in Malaysia.
- Protection of rights: When necessary to protect the rights, property, or safety of the platform, other users, or the general public.
Data Retention Period
Active account data is retained for as long as your account remains active. Transaction records are kept for a minimum of seven years to meet financial and tax legal requirements. Data that is no longer needed will be deleted in accordance with our secure deletion procedures.
Your Rights as a User and How to Contact Us
As a maybank2u platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. You may also update certain personal details directly through your account settings.
- Right to Erasure: You may request the deletion of your account and personal data, subject to our legal obligations to retain certain records (such as financial transaction records).
- Right to Object: You have the right to object to the processing of your data for certain purposes, including opt-in marketing communications.
- Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service where applicable.
To exercise any of these rights, or if you have any questions about our Privacy Policy, please contact the maybank2u support team by email at [email protected]. We will endeavour to respond to your request within thirty working days. You may also refer to our FAQ page us for answers to frequently asked privacy questions.
Maybank2u reserves the right to amend this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications or email to your registered account before the changes take effect.
- Email: [email protected]
- Response Time: Within 30 days
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